Questions? Look here.

Yes, we require payment as confirmation of your professional home clean booking. We do not charge your card until after your professional clean has been completed.

Definitely! Our cleaning teams have training on how to treat dogs, cats, and other pets. We're a pet-friendly cleaning service. To be sure we bring the most suitable chemicals and equipment for your house clean, please let us know in the notes of your booking what animals you have at home.

A Deep Clean is for first-time customers, or customers who haven't had their home professionally cleaned in the last three months. To see the extra things we do for deep cleans check out our Services page.

We don't offer wet wiping of light bulbs, resurfacing/waxing/refinishing of floors, putting away dishes, large furniture moving, excessive mould removal, extensive ceiling cleaning, removing permanent stains from timber, marble or other sensitive surfaces, large scale rubbish removal and excessive cleaning of outside areas.

No, absolutely not! It's your choice to stay around, or go out and take advantage of your free time. Just leave us a key and we'll get your house cleaned! MaidForYou is here to make your life easier. Victory dance!

A great deal of MaidForYou efforts are put into finding the best cleaners for our clients. This includes strenuous background checks, part of our service agreement states that you agree not to independently hire any past or present MaidForYou independent cleaners unless you pay our referral fee of $10,000. This amount is due in full immediately upon personal employment of the cleaner, regardless of whether you use them for a recurring or a one-time service.

Yes, we are! If you need proof of insurance simply email us at info@maidforyou.com.au and we will gladly forward you all relevant documentation.

It all depends on the condition of your home. But, as a baseline, for a general clean (where we aim to maintain the upkeep of your home) take the number of bedrooms you have and turn that into hours (with 1 cleaner) or into half hours if we send a team of two.

(Ex. 3 bedrooms = 3 hours)

A team of 2 people is our standard, but sometimes an extra team member can come when needed. However, we send a single-person team when the job is small (Studio/1BR/Touch-up jobs). If we are sending 1 cleaner, we will let you know upon booking.

Our 200% Guarantee represents our commitment to you. Should you have concern with our cleaning service you have received, we will work with you to make it right. Here's the procedure:

• Call us within 24 hours of your cleaning and provide us with details of your concerns and/or issues.
• 48 hours grace period is given for Move-in/Move-Out cleans.
• We will re-schedule the clean at no cost to you on the following business days. Our team will return to your home and address the areas of concern
• After the re-cleaning, if you still have concerns regarding the clean, we will review your issues once again, and if we are unable to address your concerns, we will fairly provide a credit or a refund to you.

We require 24 hours' notice for cancellations without a fee. We go to great lengths to arrange a schedule for our cleaning teams and cancellations within 24 hours of service mean our teams lose work.

Cancellations at the door without any prior notice incur a full-price cancellation fee.

At MaidForYou, we've built a cleaning company our staff, cleaners, and customers are proud of. Where we always turn up (we don't believe in no-shows), our services come with a money-back satisfaction guarantee, and we work with the best and highest-paid cleaning teams in Sydney.

We utilize the mantra that 'if it's good it isn't cheap and if it's cheap, isn't good.

Cleaning teams that work with MaidForYou, receive a higher level of remuneration than if they were to work with any other cleaning agency.

We believe a highly paid cleaner is a happy and motivated cleaner and this is reflected in the prices we charge.

For that reason our prices are slightly higher than our competition, however, you can rest assured knowing that you'll be exceptionally happy with our service.

At MaidForYou, we acknowledge that on extremely rare occasions accidental damage can take place. That's why we are fully insured for damages, not only as a company but our cleaning partners we work with.

Our damage claim process needs to be followed to ensure that you are either reimbursed or have your item/fixture fixed in the quickest possible way.

Usually, our team will notify head office straight away and we will inform you and then fill out the relevant paperwork on your behalf to have your claim processed straight away.

We only provide a 2-day grace period to report any damage to our head office, so we can conduct a relevant investigation.

After our grace period has lapsed we are unable to accept any damage claims.

MaidForYou has one of the lowest cleaner attrition rates in the industry. On average, cleaners working with MaidForYou stay over 3 years and have completed the cleaning of over 1,000 homes. We are proud to be the company the very best house cleaners love to work with.

At MaidForYou, we charge a rate in accordance with the number of bedrooms in your home. We then charge à la carte extras separately.

Our flat rate encourages our cleaning teams to work efficiently, conscientiously and diligently towards the goal of providing our customers with a spotless home.

We have an hourly rate that may be used for partial cleans.

Our flat rate starts at $119 for a one-bedroom studio/apartment and increases incrementally depending on the number of bedrooms and bathrooms in your home.

For more information, check out our pricing or book a cleaning service now.

We provide a range of cleaning services including, but not limited to the following:

• General Cleaning: Our standard service for those homes where you just need a professional touch-up and clean of general areas.
• Deep Cleaning: Also known as our 'spring cleaning service,' this service is specifically for homes who have not been professionally cleaned in a number of months.
• End Of Lease Cleaning: The perfect cleaning service when you are moving out of a rental home and need your bond back, or if you're putting your home on the market.
• Construction Cleaning: Just renovated or have an unsightly job site in your home? Book our construction cleaning service that guarantees the removal of all dust and we'll have your property ready to live in.

Generally, yes, if the furniture is under 10 kg then, our teams will move it. However, due to OH & S and the threat of damages, we don't move large lounges, armchairs, beds, or large appliances like fridges, washing machines, and dryers.

Absolutely! Our end-of-lease or bond cleaning service aims to ready your home to be moved into.

For more information on what our end of tenancy cleaning service include, please see our pricing page.

Unfortunately, we do not provide partial end of lease cleans. The reason being is that real estate agents will do an inspection to make sure the property is up to scratch before releasing your bond. They most definitely won't pass a bond clean that has been partially completed.

Upon booking your cleaning service, we do ask that parking be made accessible for our cleaning teams.

In suburbs like Sydney's CBD, North Sydney, Surry Hills, Chippendale, Ultimo, Glebe, Kings Cross and Redfern.

Parking can be very hard to come by. Your cleaning team comes fully equipped with a cleaning caddy, chemicals and other equipment. It isn't feasible for them to walk long distances to be able to clean your home.

We request that parking be pre-arranged and if parking needs to be paid for, we will add this to the cost of the booking.

This will be confirmed with you prior to our arrival.

For hourly bookings, we request a checklist be provided to our cleaning teams on arrival and ideally to head office prior to the service being rendered, so we can brief our teams extensively.

This will mean you definitely get the service you're expecting.

After conducting extensive staff surveys we have found that our cleaning teams prefer not to complete work where they have to travel long distances to work for only one hour.

Please do note that we have a one-and-a-half-hour minimum service.

We are able to offer one-hour services to some clients on an ad-hoc basis depending on location, our schedule, and the time of the day.

Our hourly services are really specified for especially large homes, cluttered homes or NDIS cleans.

We do hope this reaches you in understanding. Should you have any questions relating to this, please reach out to our capable staff and we'll be able to assist with your inquiry.

When booking a time slot, please note that this is an arrival window. So, if you book for your cleaning team to attend at 7 am, this means that they will arrive between 7-8 am.  If this is not suitable for you, please contact us to see if we can make alternate arrangements.

All cleaners working with MaidForYou are fully vaccinated against COVID-19, they are more than happy to show proof of vaccination upon entry to your home and before commencing any work. Should you have any questions relating to this, please don't hesitate to contact us via phone, email or livechat.

We have since returned to pre-covid levels of service and have mostly unlimited availability apart from our busiest days which are Fridays, public holidays and Sundays.

We appreciate your patience with us at present. Should you need to get in contact or discuss this directly. Please contact our director of operations (Delah Gomasi) via email at info@maidforyou.com.au.

Our fair go policy stipulates that our cleaners are only human and will do their best, work diligently at all times and respect your home or office.

We have zero-tolerance for any racism, belittling or discriminatory remarks, or behaviour that makes our cleaning teams feel uncomfortable.

Whilst we understand inviting someone into your home is not a small ask, this does not give anyone the right to wantonly behave in a condescending aggressive manner to our staff.

Our terms and conditions stipulate that our cleaning teams will use their discretion to leave a job where they feel belittled, uncomfortable or unsafe.

Absolutely, we're confident that we work with some of the best and most knowledgeable carpet and upholstery cleaning professionals in Sydney. To find out more information on our carpet and upholstery cleaning services, click here.

Unfortunately, no. We go to great lengths to brief our teams on the service required. If you require a partial clean of a large house or didn't want certain rooms cleaned, booking our hourly service is strongly encouraged.

If that is not suitable for you, please contact us so we can provide an adequate discount on your cleaning service.

However, we are unable to accommodate booking a 2 bedroom house clean for a 4 bedroom home and not having 2 bedrooms cleaned at our 2 bedroom rate. A 4 bedroom home in terms of areas is much, much larger than a 2 bedroom home. We hope this reaches you in understanding.

Precautions we're taking post-covid lockdown

We are doing the following to minimize all risks, and to provide a safe working environment for our cleaning teams and customers

• Disinfecting and sanitizing of high touch areas as standard throughout all service provision.
• All cleaning teams are wearing masks and gloves for their protection.
• We are encouraging customers and our cleaning teams to facilitate contactless trade.
• Encouraging our cleaning and administration staff to get vaccinated.

We will continue to monitor the situation as it happens.
A large portion of our cleaning teams has received three doses of the vaccine. If you request a team that has had three doses of the vaccine we can definitely accommodate that request.

While we may be able to remove mould from your home, we are not specialists in providing mould remediation.

Do note that extensive mould cleaning is not included in our service provision unless requested prior.

Mould spores may be able to be removed with cleaning but without substantial remediation to the room in which the mould is present the mould will almost always certainly return.

Yes, we have an extensive referral program. We give a cash payment of 10% of the total cost of the booking for every client you refer that books and completes a service through us.