When you book a regular service we endeavour to send the same team every time. That team is responsible for handling and storing keys in a safe and secure location. We are responsible for lost keys and replacement of locks should it be necessary.
If damage occurs during a clean please notify us right away via phone and email if possible, with a photo of the damage, when it occurred and a short incident report. This will assist in processing insurance claims and having your damaged item replaced and/or repaired in a timely manner as possible.