200%
Satisfaction Guarantee, on every single clean.

Two full promises. Not one.

Most cleaning companies offer you one thing: a redo, or a refund. We stack both at no extra cost because your first clean not being right shouldn’t be a debate.

100%

We re-clean the areas you flag, free of charge

100%

Still not right? Full refund, or credit

200%

Two commitments, always honoured

Exactly how it is honoured

Our goal is not merely to provide the service you need, but to deliver the results you deserve. If we ever fall short of your expectations, here’s how we’ll make it right.

We come back and re-clean

Tell us within 48 hours of your clean. We will come back and re-clean the areas in question at no additional charge.

Book now

Refund, or credit — your choice

If you are still not satisfied after the re-clean, we will refund your money for that booking. If you would prefer a credit applied to your account instead, we can do that, too.

Book now

Tell us

within 48 hours of the completed clean

Re-clean

we return within 48 hours of being notified

Refund

processed within 3–5 business days to your account

End of lease

Claims must be made within 7 days of inspection.

What's covered. What isn't.

Vague guarantees are easy to write and hard to trust. Here’s exactly where ours applies and where it doesn’t.

Covered by the 200% Guarantee

General house cleaning: kitchen, bathrooms, bedrooms, living areas
Regular cleaning, one-off cleaning, and deep cleaning bookings
End-of-lease cleans (subject to claiming within 7 days of inspection)
Carpet cleaning booked through MaidForYou
Office and commercial cleaning
Post-construction cleaning
NDIS cleaning
Any area listed on your booking confirmation that was missed or sub-standard

Not covered by this guarantee

Accidental damage
Handled separately under our $20M public liability insurance. Send us the photos, and we’ll look into them with high priority.
Jobs we couldn't complete
Due to no property access, no power or water, or conditions on site outside the booked scope.
Jobs ended under our fair go policy
If a team ends a job because they feel unsafe or are treated disrespectfully, the booking is treated as completed - no refund applies.
Work outside the booked scope
If a team ends a job because they feel unsafe or are treated disrespectfully, the booking is treated as completed — no refund applies.

Making a claim takes two minutes

You have 48 hours from the end of your clean to make a claim. Here are the steps to follow.

1300 138 892

Mon–Sun, call us directly

info@maidforyou.com.au

Photos speed up your claim

Within 48 hours

Email info@maidforyou.com.au or call 1300 138 892 within 48 hours of your clean.

Same message

Tell us what was missed

List the specific areas or tasks you are unhappy with. Photos help but are not required.

Within 48 hours

We confirm your re-clean

We will schedule the return visit within 48 hours of your notification. Same team where possible.

Refund in 3–5 days

Still unhappy? Say so.

After the re-clean, if you are still not satisfied, tell us. Your refund or credit is processed immediately.

1300 138 892

Mon–Sun, call us directly

info@maidforyou.com.au

Photos speed up your claim

5.0

Over 750 reviews

A customer who actually used it

Nobody in this industry shows what happens when the guarantee gets triggered. We do.

“After my end-of-lease clean, the agent flagged the bathroom grout and the oven door. I called MaidForYou that afternoon. They were back the next morning 1different team, but they had notes on exactly what to fix. The agent signed off, and I got my bond back in full. When I asked about the guarantee process they said it was just how they work.”

Olivia Brown

Newtown

Used the Guarantee

“I was amazed by their commitment to guarantee satisfaction. They didn’t just clean; they recleaned until everything was perfect, truly earning my trust.”

Lena R. — Newtown

“From initial cleaning to the reclean, their dedication was clear. They stand behind their work and delivered a spotless home every time.”

Sophia W. — Glebe

“Their guarantee gave me peace of mind, knowing if anything was missed they’d come back and fix it without hesitation. Exceptional service!”

James K. — Surry Hills

400+

Sydney suburbs served

200%

Satisfaction guarantee

$20M

Public liability insurance

48 hrs

Re-clean turnaround

Frequently Asked Questions

How do I make a claim?

Call 1300 138 892 or reply to your booking confirmation email within 48 hours of the clean. Tell us which areas weren’t up to standard. Photos help us brief the re-clean team but aren’t required.

How long do I have to raise an issue?

48 hours from the time the clean is completed. For end of lease cleans, 7 days from your final inspection.

What happens after I raise an issue?

We’ll confirm the details with you, then schedule a re-clean at the next time that suits you, usually within 1-2 business days. The re-clean is free and covers every area you’ve flagged.

Do I get a re-clean or a refund?

Re-clean first. The vast majority of issues are fixed on the second visit. If the re-clean still doesn’t meet the standard, you can choose a refund or a credit toward your next booking for the affected portion. In practice, roughly one clean in a hundred results in a re-clean request.

Is there anything the guarantee doesn't cover?

The guarantee covers the quality of the work within the scope you booked. It doesn’t cover items outside the booked service (for example oven interior on a general clean if it wasn’t added), pre-existing damage or wear that cleaning can’t fix, or issues raised after the 48-hour window. Damage caused during a clean is handled separately under our insurance.

Do I need photos to make a claim?

No. Photos speed things up because the re-clean team can see exactly what to fix, but a description is enough to start.

Does the guarantee cover end of lease cleans?

Yes. If your agent or landlord flags anything at inspection, tell us within 7 days of the inspection and we’ll return to fix it free of charge before your bond is assessed.