Terms and Conditions
Maidforyou.com.au (A.B.N. 47 730 583 769) (“Maidforyou”) operates an online platform at www.maidforyou.com.au (the “Website”) through which customers ("Users") can book a Business for the provision of domestic services ("Domestic services"), by submitting a Booking Request. Maidforyou then matches the most suitable Business from its database of Businesses to the Booking Request.
The Business is in the business of providing Domestic services.
Maidforyou does not offer the Domestic services itself but is a third party facilitator of the contracts between the User and the Business. Accordingly, Maidforyou can receive and confirm Users’ requests for Domestic services, issue invoices on behalf of the Business and pass on payments to the Business.
The User enters into two contractual relationships. The first contract being with Maidforyou, governing the access to and use of the Website in accordance with the terms and conditions of this Agreement. The second contract being with the Business for the provision of the Domestic services (“Cleaning Agreement”).
AND THE PARTIES HEREBY AGREE:
Access to and use of the Website is subject to the terms and conditions outlined in this agreement (the “Terms”).
1. Definitions and Interpretation
1.1. In these Terms (including the recitals), unless the context otherwise requires:
“Booking” means the booking made by you on the Website for the provision of Domestic services;
“Booking System” means the online system which enables you to make a Booking;
“Cleaning Fee” means the fee (inclusive of goods and service tax, if applicable) for the Domestic services charged on an hourly basis or flat price, as advised by Maidforyou from time to time;
“Intellectual Property Rights” means all present and future rights anywhere in the world in relation to copyright, trademarks, designs, patents or other proprietary rights, or any rights to registration of such rights whether existing before or after your access to the Website;
“Payment Amount” means the amount that you are required to pay for the Domestic services under your Booking;
“Site Content” means all material, content and information made available on the Website including but not limited to written text, graphics, images, photographs, logos, trademarks, audio material, video material and any other forms of expression;
“you”, “your” means you as the user of the Website.
1.2 In these Terms, unless the context otherwise requires:
(a) headings are for convenience only and do not affect its interpretation or construction;
(b) the singular includes the plural and vice versa;
(c) references to recitals, clauses, subclauses, paragraphs, annexures or schedules are references to recitals, clauses, subclauses, paragraphs, annexures and schedules of or to these Terms;
(d) words importing a gender include other genders;
(e) the word “person” means a natural person and any association, body or entity whether incorporated or not;
(f) where any word or phrase is defined, any other part of speech or other grammatical form of that word or phrase has a cognate meaning;
(g) a reference to any statute, proclamation, rule, code, regulation or ordinance includes any amendment, consolidation, modification, re-enactment or reprint of it or any statute, proclamation, rule, code, regulation or ordinance replacing it;
(h) all monetary amounts are in Australian currency;
(i) a reference to time refers to Eastern Standard Time;
(j) “includes” is not a word of limitation;
(k) no rule of construction applies to the disadvantage of a party because these Terms are prepared by (or on behalf of) that party;
(l) a reference to any thing is a reference to the whole and each part of it;
(m) a reference to a group of persons is a reference to all of them collectively and to each of them individually; and
(n) a reference to a document includes all amendments or supplements to, or replacements or novations of, that document.
2. Terms and Conditions
2.1. Access to and use of this Website is governed by these Terms.
2.2. Maidforyou periodically reviews the Terms and reserves the right to change the Terms, without any notice to you, by updating this document. You should review this document, as available on the Website, regularly as any changes to the Terms take immediate effect from the date of the publication on this document. Your continued use of the Website after any such changes are made will be deemed to constitute your acceptance of those changes.
2.3. You acknowledge that any hyperlinks or other redirection tools taking you to other operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by Maidforyou and do not form part of the Website. You agree that you will not hold Maidforyou liable or in any way accountable for anything that occurs on any Third Party Site.
3.1. In order to use this Website and make a Booking, you must first agree to the Terms.
3.2. You accept the Terms by:
(a) creating a User Profile; and
(b) clicking to accept/agree to the Terms.
3.3. Notwithstanding clause 3.2, you may not accept the Terms or access the Website if:
(a) you are not of legal age to form a binding contract with Maidforyou; or
(b) you are a person barred from entering into contracts under legislation,
in which case, you must immediately leave the Website.
3.4. By accepting the Terms, you agree that this is clear and unequivocal proof that the Terms are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms.
3.5. If you do not understand any part of the Terms you should seek independent legal advice.
4. User Profile
4.1. You will be required to register your personal information, including your name, address, phone number and payment details on the Website in order to make a Booking (“User Profile”).
4.2. You will be issued with a username and password which are linked to your User Profile. The username and password are personal to you and are not transferable. You are responsible for all information posted on or transmitted via the Booking System by anyone using your username and password and any payments due for the Domestic services acquired through the Booking System by anyone using your username and password. You should notify us of any breach of security of your username and password immediately.
4.3. Maidforyou may delete or block User Profiles at its own discretion. Blocked users are prohibited from setting up a new User Profile.
5. Booking System
5.1. To make a Booking you must login to your User Profile and use the Booking System to request a Booking. There is a minimum two (2) hour duration for hourly bookings and a minimum of one bedroom for flat priced bookings. You will receive a Booking request confirmation receipt from Maidforyou after submitting your Booking request.
5.2. Maidforyou will then make your contact details, location, requested time and the scope of the Domestic Service available to their Business network. An available Business will then confirm their acceptance of the Booking.
5.3. You are able to select a preferred Business. Maidforyou will take your preference into account when facilitating the Domestic Service, however a specific Business cannot be guaranteed and will depend on the Business’s availability.
5.4. When a Booking is confirmed by a Business, will issue you with an acceptance email and attach the Cleaning Agreement that constitutes the relationship between you and the Business for the provision of the Domestic services. Maidforyou will not, in anyway, be involved in the Cleaning Agreement between you and the Business, aside from processing the Payment Amount on behalf of the Business and providing you with an invoice in accordance with clause 6.4.
5.5. If the requested Booking cannot be facilitated, Maidforyou will arrange an alternative time for the Domestic Service with you and a Business.
5.6. You are not permitted to engage the Domestic services of a Business other than through the Booking System on the Website.
5.7. The Booking System is provided on the Website to enable you to make legitimate Bookings and to make payments for those Bookings, and for no other purposes.
5.8. You confirm that you are at least 18 years of age and possess the legal authority to use the Booking System in accordance with these Terms. You also agree that all information supplied by you in using the Website and the Booking System will be true and accurate at all times.
5.9. Any speculative, false or fraudulent Booking is prohibited. You agree that the Booking System will only be used to make legitimate Bookings for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the Booking System may result in you being denied access to the Booking System.
5.10. Maidforyou has the right at any time to add, change or withdraw functions available on the Website at its own discretion.
6.1. You agree that at the time of Booking, your payment details will be transferred to Maidforyou’s secure payment gateway, unless you are paying by cash, EFT or check. Maidforyou may check the availability of funds on your nominated payment method to ensure sufficient funds are available.
6.2. Upon the successful completion of your Domestic Service, you agree to the automatic debit of the Payment Amount to your nominated payment method. You must ensure that sufficient funds are available for debit at that time. Fees and charges relating to insufficient funds at time of debit will be passed onto you.
6.3. On receipt of the Payment Amount, Maidforyou will hold the Payment Amount on behalf of the Business until such time as they are remitted to the Business, refunded to you (if you are entitled to a refund) or transferred to Maidforyou in payment of our fees and charges. No interest will be payable by Maidfoyou to you or the Business on amounts held by Maidforyou
6.4. Maidforyou, on behalf and in the name of the Business, will issue you with an invoice.
6.5 Late Payments, If for any reason your payment does not go through by 7 days of the service being completed, you will be sent a PayPal invoice to be paid within 10 days, If you don't pay the account with 10 days you agree to pay a late fee of $20 per day. If your account is still not paid after 14 days, it will be sent to collections. By using the services of Maidforyou, you agree to pay a compounded late fee as well as any fees associated with collection of the debt.
7. Changes and Cancellations
7.1. You can cancel or amend a Booking on the Website, free of charge, up to 24 hours before the Domestic Service is scheduled to begin.
7.2. If you cancel or amend a booking within 24 hours before the Domestic Service is scheduled to begin, you will have to pay cancellation costs equivalent to $50. If our crew arrive and through no fault of their own, the job is canceled, we reserve the right to charge the full price of the job quoted.
7.2.1 We go to great lengths to organize the schedule of our cleaning teams. If our cleaners reach your home and are unable to gain access, and you have not canceled the appointment we reserve the right to charge full price of the total cost of the invoice. This is due to the fact that our teams will lose part of their income and this is to cover costs of reimbursement, travel, and a holding fee for the space your booking took up in our schedule.
7.3. You cannot amend, extend or cancel a Booking during the performance of the Services.
7.4. The Cleaning Agreement shall expire once the Domestic services under the Booking have been performed.
7.5. If the Business is unable to fulfill a confirmed Booking (in full or part), we will attempt to find you a replacement Business. If we cannot find you an alternative Business, we will reschedule your Booking to a new time which suits you. If we cannot find a suitable time for you, you may cancel the Booking at no charge.
8. Domestic services
8.1. Maidforyou operates the Website as a third party facilitator for the Domestic services and provides you with the platform to purchase the Domestic services.
8.2. Maidforyou is not an agent or broker for you or the Business. You enter into any transaction with a Business entirely at your own risk.
8.3. Maidforyou uses their best efforts to monitor the Domestic services offered by a Business. However, Maidforyou does not make any representation as to the safety, quality, condition or description of any products used or Domestic services provided by Business. Any issues regarding safety, quality, condition or description should be notified to Maidforyou, who will then pass the issue onto the Business designated to your Booking. You should refer to the terms and conditions of your Cleaning Agreement for further information.
8.4. All bookings are subject to Business availability.
8.5 Our service provision is guided by a specific service based outcome. By booking our service you acknowledge that there are differences between our standard, general, deep and move-in/move-out cleaning services and that such services cannot be booked in place of another.
8.6 By booking our service you also agree that the following are extra services that require specific selection upon booking and are not apart of our standard service agreement, they include the cleaning of light fixtures, blinds, curtains, ceilings, walls, carpet steam cleaning, excessive grout cleaning, inside cupboards, exterior and interior windows, balcony, oven and fridge cleaning.
8.7 We will not provide any refunds or discounts for services rendered whereby a service was assumed to be included but was not completed due to not having been booked. We will also not consider a complaint, where a service was assumed to be included but was not completed due to not having been booked.
8.8 Moving heavy furniture, fixtures or gym equipment over sensitive natural stone, wood or tiled floors will be assessed by our team on a house by house basis. If there is a risk of damage to your floor, fixture or surfaces then we reserve the right not to move heavy furniture, fixtures or gym equipment. We will not provide any discounts or refunds as a result of the decision to not move furniture if there is a significant risk of damage.
8.9 You agree that threats of legal action or threats to damage our reputation unless we pay you or refund you on the spot for incorrect services booked by you will be taken as libel, blackmail and will be documented and used as evidence in civil action against you.
9.1. Maidforyou may at its discretion terminate your use of, or access to, the Website at any time. If this happens we may notify you by email. If your use of the Website is terminated:
- (a) you are no longer authorised to access the Website or use any other Maidforyou services with the email address you used to register with the Website or any other email address you possess;
- (b) you will continue to be subject to and bound by all restrictions imposed on you by the Terms; and
- (c) all licences granted by you and all disclaimers by Maidforyou and limitations of Maidforyou’s liability set out in the Terms or elsewhere on the Website will survive termination.
9.2. You may terminate this agreement by emailing Maidforyou firstname.lastname@example.org. Maidforyou will disable your User Profile within fourteen (14) days of receipt of the email requesting termination of your User Profile.
9.3. Maidforyou reserves the right to deduct any outstanding fees and charges owing to Maidforyou and/or the Business on your User Profile prior to disabling it.
10. Dispute Resolution Policy
10.1. Maidforyou will use reasonable endeavours to mediate any dispute concerning the use of the Website.
10.2. Disputes in relation to the Domestic services carried out by a Business or any other issue will be referred, where appropriate, to external dispute resolution services or authorities.
11. Security of Payment
11.1. We have taken all practical steps from both a technical and systems perspective to ensure that all of your information is well protected. A secure payment gateway is used to process all transactions and credit card details. Maidforyou does not give any warranty or make any representation regarding the strength or effectiveness of the secure payment gateway and is not responsible for events arising from unauthorised access to your information.
- 12.2. You agree that Maidforyou will disclose your personal information, including your name, address and phone number to Business in order for the Business to carry out the Domestic services.
13. Intellectual Property
13.1. The Site Content is protected by copyright and Maidforyou reserves all Intellectual Property Rights which may subsist in the Site Content and/or the Website.
13.2. By accepting the Terms, you are granted a non-exclusive licence to:
- (a) view the Website;
- (b) print pages from the Website in its original form; and
- (c) download any material from the Website for caching purposes only.
13.3. You must not, without Maidforyou’s prior written consent which may be withheld at its absolute discretion:
- (a) copy, republish, reproduce, duplicate or extract Site Content;
- (b) redistribute, sell, rent or licence any Site Content; or
- (c) edit, modify or vary the Site Content.
14. Acceptable Use
14.1. You must not use, or cause this Website to be used, in any way which:
- (a) breaches any clause of the Terms;
- (b) infringes Maidforyou’s or any third party’s Intellectual Property Rights;
- (c) is fraudulent, illegal or unlawful; or
- (d) causes impairment of the availability or accessibility of the Website.
14.2 You must not use, or cause this Website to be used, as a medium which stores, hosts, transmits sends or distributes any material which consists of:
- (a) spyware;
- (b) computer viruses;
- (c) Trojans;
- (d) worms;
- (e) keystroke loggers; or
- (f) any other malicious computer software.
15. Indemnity and Liability
15.1 General indemnity
You agree to indemnify Maidforyou, against any claim, action, damage, loss, liability, cost, charge, expense or payment which Maidforyou may pay, suffer, incur, or are liable for, in relation to any act you do or cause to be done, in breach of the Terms.
15.2 General limitation of liability
We will not be liable to you in contract, tort or equity in relation to any direct, indirect or consequential loss you incur in relation to the contents, use or reliance of Site Content or otherwise in connection with the Website.
15.3 Domestic services Liability
To the extent permitted by law, Maidforyou will not be responsible and will be excluded from all liability, for any loss or damage whatsoever (including personal injury, loss of life and damage to property) that you or another person may suffer in connection with the offer or supply of (or default in supplying) the Domestic services.
15.4 Information accuracy
You acknowledge and agree that some of the Site Content may be provided by way of blogs or comments made by other users of the Website (i.e. Ratings), and that Maidforyou does not accept any liability for the accuracy of such information or your reliance on the same. The Site Content is provided to you as general information only and is not intended to substitute or replace the advice of a duly qualified professional (where applicable).
By using this Website, you agree and accept that the indemnity and limitations of liability provided in this clause 16 are reasonable.
16. Warranties and Representations
16.1. The use of this Website is at your own risk. The Site Content and everything from the Website is provided to you on an “as is” and “as available” basis without warranty or condition of any kind.
16.2. None of Maidforyou’s affiliates, directors, officers, employees, agents, contributors, third party content providers or licensors make any express or implied representation or warranty about the Site Content or Website.
17. General Provisions
17.1. Any provision of, or the application of any provision of these Terms which is prohibited in any jurisdiction is, in that jurisdiction, ineffective only to the extent of that prohibition.
17.2. Any provision of, or the application of any provision of these Terms which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.
17.3. If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in these Terms.
17.4. These Terms shall be governed by and construed in accordance with the law for the time being applicable to New South Wales and you agree to submit to the non-exclusive jurisdiction of the Courts of New South Wales.
18. Late Arrival
18.1 We have a strict, non-negotiable arrival window of one hour, this is due to any unforeseen circumstances or traffic hiccups which are out of our control.
18.2 If you are requesting a refund or discount due to your cleaner arriving closer to the end of our arrival window, your request will be denied.
18.3 If our arrival window does not suit your circumstances, we compel you to utilise another service provider who may be able to guarantee you an exact arrival time.
18.4 You agree that threats of legal action or threats to damage our reputation unless we pay you or refund you on the spot for perceived lateness within our one-hour arrival window will be taken as libel, blackmail and will be documented and used as evidence in civil action against you.
19. Unpaid Services
By using our cleaning services you agree to the following payment terms.
- Unpaid Services:
- Invoices must be paid within 10 days of issue. Failure to do so will incur additional charges which are non-negotiable.
- After 10 days outstanding, a further $20 will be added to the invoice as a late payment fee.
- Any amount that is outstanding beyond 10 days will incur a daily late charge calculated at $20 per day.
- In the event where your overdue account is referred to a debt collection agency, lawfirm and or the NSW New South Wales Civil and Administrative Tribunal., you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs, court costs and other miscellaneous costs associated with the collection of the outstanding payment.
- Invoices must be paid within 10 days of issue. Failure to do so will incur additional charges which are non-negotiable.
- Payment Options
- Cash: We only accept cash for one-off services, regular cleaning services must be paid by either of the following payment options:
- Credit/Debit Card: Maid Simple takes your privacy and security very seriously. Our website employs 128bit encryption and our booking system uses a 256bit encryption to ensure all of your personal details are safe and confidential.
- Over the Phone: We accept card details over the phone only if you are a regular/existing customer. We input your information straight into your customer profile, once confirmed it is securely put away and cannot be accessed. Your payment details can be updated at your request.
- Paypal: For added security and peace of mind, we also give our customers the option to pay with Paypal, a well known payments system worldwide.
- Bank Transfer: If you are paying for our services via bank transfer, you must include your unique reference number. If you did not receive one please contact our accounts team at email@example.com or firstname.lastname@example.org. Our bank details can be found on your invoice.
- We will only issue official quotes on a letterhead to jobs we have physically inspected onsite. All other forms of quotation are indicative only and subject to change.
- In the event of a quoting error, we hold the right to void the quote in question and issue a new one.
20. Move In Move Out Services
20.1. Booking A Move In/Move Out Service
It is imperative that when booking a service, that the customer picks the correct service. Hourly rates cannot be used for move-in move-out services. Nor is a deep clean to be selected in place of our Move in Move out service.
20.2 If a customer books an hourly service or deep clean when they are moving out from their home, the customer gives us the right to charge the move in/move out cost to them.
20.3 We will let the customer know in advance that we will be charging a move-in/move-out rate, via email and text message.
20.4 If the customer refuses to pay the excess, the customer gives us the right to cancel the job and charge a non-refundable fee equivalent to one hour's work for two cleaners ($95).
20.5 All move-out cleans whereby a property has previously been tenanted by the customer are entitled to a bond back guarantee. Meaning we will return to fix areas deemed unacceptable by the real estate if they fall within our checklist and service scope. Our bond back guarantee service provision is not relevant for areas not within our scope and no refunds will be provided for areas deemed unacceptable which are not within our scope of service, these may include, light fixtures, ceilings, inside airconditioning units, turning excessively dark grout white, patching walls or repairing damaged carpets.
20.6 You guarantee that by booking or moving out or end of lease cleaning service, that your property is, safe for our service providers, have running hot water and electricity and that there is no furniture within the property. We reserve the right to cancel any work order in which section 20.5 of our terms and conditions are not adhered to.
20.7 Our bond back guarantee means that we will return within 3 days should your letting agent have issues with works within our scope (such works stipulated by our end of lease cleaning checklist). As a business, we are unable to attend more than 5 days after works have been completed.
20.8 You agree that threats of legal action or threats to damage our reputation unless we pay you or refund you for refusal to re-clean for free after more than 5 days will be taken as slander and libel and may be used in civil proceedings against you.
21. Property Damage
21.1 In the event that your property is accidentally damaged by one of our service providers, you guarantee that you will follow our damage claims process. Which stipulates that damages must be reported to MaidForYou administration staff on the day or the day after the service is rendered. Due to liability, we are unable to process damage claims if the damage is reported more than 2-3 days after a home or office has been cleaned.
21.2 You agree that our damage claim process can take upwards of one and a half months to fix or replace a damaged fixture, surface or appliance in your home.
21.3 By booking our service you agree to wait until our insurer or our service provider's insurer has investigated and completed a claim.
21.4 You also agree, that you will adhere to the best practice required by our insurance provider and that no monetary value will be passed onto you in replacement of an insurance claim by Maidforyou.
21.5 You agree that threats of legal action or threats to damage our reputation unless we pay you for accidental damage on the spot will be taken as libel, blackmail and will be documented and used as evidence in a civil action against you.
22. Our 200% Happiness Guarantee.
22.1 If for any reason you are unhappy with the service you have received, we will come back to rectify the areas deemed unsatisfactory free of charge. If after the re-clean is completed we have not succeeded in our service provision and there is conspicuous proof we will refund your service in its entirety. The conspicuous proof is defined by Maidforyou as photo evidence with excessive notations.
22.2 We will return free of charge to rectify any areas deemed unsatisfactory if we are notified of your unhappiness within 48 hours of the service being rendered.
22.3 We will return free of charge only within a 7 day period.
22.4 Our 200% satisfaction guarantee does not extend to services booked incorrectly, deep cleans booked as end of lease cleans or cleans whereby through no fault of our own something has gone awry i.e. there was no power at the property and mopping wasn't done, so we need to come back and re-clean for free.
22.5 Our 200% satisfaction guarantee DOES NOT entitle you to the following. Free service provision after our 7 day grace period. A monetary payment in lieu of a re-clean within 7 days or free extras in lieu.
22.6 You agree that threats of legal action or threats to damage our reputation unless we pay you for wrongful misinterpretation of our 200% satisfaction guarantee will be taken as libel, or blackmail and will be documented and used as evidence in a civil action against you.
23. Verbal and Physical Abuse From Clients
23.1 MaidForYou has a zero-tolerance for any verbal or physical abuse directed at or towards our cleaning teams. If our teams feel uncomfortable or if there is verbal or physical abuse. We will cancel the job with the full price of the booking charged. We will also notify the necessary authorities. MaidForYou cleaning teams do not come to work to be scolded, abused, harrassed, or intimidated by clients.
24. Damages to fixtures and appliances within the home
24.1 MaidForYou will endeavour to repair, replace or cover the cost of accidental damage through our or our cleaning partner's relevant insurer.
24.2 Damages that occur must be reported to MaidForYou head office the day of the service.
24.3 MaidForYou refuses to cover or asssess any claims for damages that are made after more than 48 hours after a service has been conducted.
24.4 Threats to damage our business reputation, if we don't fix or repair your damage or pay for your damage out of pocket will be taken as libel and will be dealt with by our legal counsel. We will seek full damages through the courts should we be blackmailed into paying monetary sums or repairing appliances to which we have not done damage or where the process outlined in 22.2 is not followed.
We’re Committed To 200% Customer Satisfaction Each And Every Time
If you’re not happy with our work, we make it right!