Sydney Bond Cleaning Scams You Should Know

Unfortunately, scammers have infiltrated nearly every industry one can think of, making it hard to trust even cleaning services these days. End of lease cleaning scams, in particular, are on the rise in Sydney, with new companies promising the best rates, but often falling short of what clients expect.

Not only that, many companies lure you in with a low quote, only to drive up the bill with extra charges you didn’t see coming, the bait and switch. Even worse, some end of lease cleaners might cancel at the last minute or not show up without any notice, right when you need them most. 

With your bond on the line, and perhaps a move-out inspection right around the corner, the last thing you want is to get scammed by your end of lease cleaner. That’s where we can help. Along with offering a reliable bond back guarantee, we are sharing some of the most common end of lease cleaning scams in Sydney to be wary of, so that you don’t fall prey to them. Let’s take a look.

1. Over-the-Phone Price Switches

This happens way more often than most renters realise. It starts with a phone conversation wherein the scammer will discuss some details of the service and perhaps, offer a ‘special deal’ or discount that’s too hard to resist. There is typically no guarantee provided, at least not one that’s given in writing. 

From there, it can go one of two ways — either before or after the service, the final bill ends up higher than what was originally quoted. The increase can range anywhere from 20% to 50% of the initial cost, depending on how dishonest the individual’s or company’s intentions are. They will try to justify this with undisclosed “applicable charges,” claiming that extra work was required that wasn’t covered in the original service. 

Unfortunately, a lot of renters feel helpless in these situations and end up paying the entire bill due to the pressures of a looming exit inspection. In fact, many compare the final price of the service to a bond deduction which, more often than not, is a bigger loss for the renter. The deduction is typically based on the cost of a professional cleaning service since the landlord pays for it.

2. No-Show Cleaners

Imagine taking all the trouble to book and prepare for a cleaner that doesn’t show up; this is yet another end of lease cleaning scam to watch out for. A no-show cleaner is the only thing worse than being overcharged for a completed service because it’s often too late to find a last-minute replacement, leaving you to handle the work yourself. 

The lack of professionalism continues when the cleaner refuses to answer calls and ignores your messages. Worse still, many of these cleaners don’t have a permanent office address, making it even harder to track them down afterward. Without a proper communication system in place from the start, accountability quickly goes out the window.

Unreliable end of lease cleaners often don’t show up because they have either overbooked themselves, or have poor time management skills. Some might even purposely accept extra bookings and only show up to higher paying jobs. Regardless of the reason, when a cleaner is a no-show, your move-out plans can quickly fall apart and create unnecessary tension with your landlord. 

3. Fake Before-and-After Photos

One of the easiest scams to fall for is the use of fake before-and-after photos provided by the cleaning company. With the help of photo-editing software, companies can easily create convincing images of “dirty” spaces followed by perfectly “pristine” ones. As humans, we like to refer to pictures as actual proof, and are naturally inclined to trust what we see. Photos with gleaming floors and spotless ovens make it easy to believe the results are real. But that’s not always the case.

Similarly, a company may intentionally highlight pictures of one or two rooms that are cleaned well while the rest of the home doesn’t meet basic cleaning standards. Photos like these give renters a false sense of guaranteed quality and entice them to book with the company, only to be disappointed by the final results.

While there are several reliable end of lease cleaning companies who provide real before-and-after pictures of their work, it’s best not to rely solely on photos. Look for actual client testimonials on their website or simply ask for references that can vouch for their services.

4. False Guarantees and Subpar Cleaning

It’s important to note that a "100% bond back guarantee" cannot always be trusted. While this is what the company promises, they can still go back on their word after providing a less than satisfactory clean. There may be times where you are satisfied with the service but the landlord or property manager finds issues that need attention. If these aren’t addressed, you could risk losing part of your bond.

In spite of their bond back guarantee claims, the service may focus only on surface-level cleaning, leaving some areas overlooked. The company may then refuse to return to address these problem areas, or even charge extra to redo tasks that were not completed properly. 

A thorough end of lease cleaning is essential to meet the strict standards of a final inspection, making a reliable bond back guarantee all the more important. For this reason, verbal guarantees simply cannot be trusted. A reputable and reliable end of lease cleaning service will not only clearly define what their bond back guarantee covers, but will provide in writing. This should also clearly state their ‘re-clean policy’ which allows you to call them back and address any missed spots. 

How to Avoid End of Lease Cleaning Scams

Being aware of the type of end of lease cleaning scams to watch out for is only half the battle; knowing how to avoid them will be what turns a stressful move into a smooth handover. It’s all about spotting red flags and asking the right questions.

Here’s our solid advice to avoid common move-out cleaning scams in Sydney:

Over-the-Phone Price Switches

Before booking the service, ask them directly if what they are quoting is the final, payable amount, and be sure to get that in writing. It’s also a good idea to request a written, itemised quote that clearly lists what cleaning tasks are included. If they hesitate to put anything in writing or mention “additional costs may apply”, consider it a red flag. 

No-Show Cleaners

Confirm appointments a day or two in advance and request a written/digital booking confirmation. Reliable cleaning companies generally send reminders, as well as estimated arrival times. Check customer reviews for a history of cancellations, and avoid companies that can’t guarantee backup staff or compensation for missed appointments.

Fake Before-and-After Photos

Ask for real client references or photos from actual jobs and check reviews on trusted platforms to see if the results match the pictures. While even the best cleaners may not be able to match every reference photo, a trustworthy company will be upfront about what they can realistically do for your space.

False Guarantees and Subpar Cleaning

Hire a cleaning service that follows a comprehensive end of lease cleaning checklist approved by property managers in your area. Make sure their bond back guarantee includes a re-clean policy, and that it’s clearly stated in writing, either on their website or in your email or text correspondence.

Protect Yourself with Maidforyou’s Reliable End of Lease Cleaning

Having been in the industry for several years, we’ve heard firsthand accounts of people who have been scammed by cleaning companies in the past. The hidden costs, no-shows, and false bond back guarantees; we are well aware of them all. That’s exactly why Maidforyou was built on a foundation of integrity and trust. Our goal has always been to genuinely help clients by providing an end of lease cleaning service that meets their expectations and the cleaning standards outlined in their lease agreement.

We understand that complete transparency is key to building trust with our customers, and so you can always expect upfront pricing (no hidden fees or surprise charges), and a foolproof bond back guarantee. This means you’ll receive a final quote before your booking is confirmed, and if you’re not completely satisfied with the service, we will come back within 72 hours to re-clean any problem areas (free of cost).

We’re always happy to share genuine client testimonials and recent before-and-after photos from homes we have cleaned. You can also find customer reviews on our website and across multiple trusted platforms to further put your mind at ease. While end of lease cleaning scams may still exist, we believe you deserve better, and that’s exactly what we deliver.